Objectives & Functions

The Commission under Section 17 of the Act can take Suo Moto notice of failure to deliver services in accordance with this Act and refer such cases for decision to the First or the Second Grievance Redressal Authority and pass such orders, as may be appropriate. The Commission is also empowered to carry out inspections of offices entrusted with the delivery of the Services and recommend departmental action against the erring officers, change in procedure & process and to recommend additional services to be notified/ modifications in already issued notifications. The Commission can also impose penalty on the Designated Officers or any other official involved in the process of providing such services upto a sum of Rs.20,000/- and can also allow compensation up to Rs. 5,000/-, to be paid to the eligible person by the defaulter.

Where the commission is satisfied that there are reasonable grounds to enquire into a matter arising out of the provisions of this Act, it may also, suo moto, initiate an enquiry in respect thereof for better implementation of this Act.

The Haryana Government in the first instance notified 163 services under the Act vide notification dated 07.05.2015 for time bound delivery and also notified the Designated Officers, First Grievance Redressal Authority and Second Grievance Redressal Authority. Further, more Services have been brought under the purview of HRTS Act, 2014. As on 26.08.2022, there are 576 Notified Services under the Act.